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Student and Parent Complaint Form

Any student, parent or guardian can use this form to complain about the service they received from EduQuantica Ltd. We will acknowledge your complaint within 5 working days and send a full written response within 20 working days.

EduQuantica Ltd is committed to the National Code of Ethical Practice for UK Education Agents and the UK Agent Quality Framework (AQF). Making a complaint will never affect the advice or support you receive from us, and it will not affect your application to any university or college.

Download the complaint form (PDF, 100 KB)

How to send this form

  • Online: use the form on this page
  • Email: complaints@eduquantica.com
  • Post: Complaints Officer, EduQuantica Ltd, Flat 26, Newmill House, Devas Street, London, United Kingdom, E3 3LS
  • In person: at any EduQuantica office, where staff can help you complete it

You may complain in your own language; we will arrange translation where needed. If you need help filling in the form, contact us on [phone number].

Please complain within 3 months of the issue, or of when you became aware of it. We may still look at older complaints in exceptional cases.

Prefer to write it by hand? Download, print and fill in the form, then send it by email or post, or bring it to any EduQuantica office.

Download the complaint form (PDF, 100 KB)

The complaint form

Section 1 – About you (the person complaining)
I am the…
Section 3 – What your complaint is about

Tick all that apply.

What your complaint is about
Section 4 – Details of your complaint

Please describe what happened, in date order if possible. Include what you were told, by whom, and how it affected you.

Supporting documents – please send copies (not originals) of anything relevant, such as emails, messages, receipts, invoices, offer letters or visa letters. List them below, then email the copies to complaints@eduquantica.com quoting the complaint reference you receive after submitting.

Section 5 – What outcome are you seeking?
What outcome are you seeking?
Section 6 – Declaration and consent

What happens next

  1. Acknowledgement (within 5 working days).We confirm receipt, give you a complaint reference and name the person handling it.

  2. Investigation.An investigator who was not involved in the matter reviews records and speaks to the staff or sub-agent concerned. We may contact you for more information.

  3. Written response (within 20 working days).We explain what we found, whether we uphold the complaint, and any action we will take. If we need longer, we will tell you why and give a new date.

  4. Review by a director.If you are unhappy with our response, ask for a review within 20 working days. A director of EduQuantica Ltd reviews the case and replies within a further 20 working days. This is our final response.

  5. Escalation to your university or college.If the issue is still not resolved, you can raise it with the university or college you applied to. UK providers monitor their agents under the AQF and can investigate.

We log every complaint, review trends every quarter, and use what we learn to improve our service. We keep complaint records for 6 years in line with our Data Protection Policy.

EduQuantica Ltd · Registered in England and Wales, company number 15757883 · Registered address: Flat 26, Newmill House, Devas Street, London, United Kingdom, E3 3LS